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Welcome to our online store!

We always hope our customers are satisfied with our products. However, if in any case you need to return a product, you will need to request a Return Goods Authorization (RGA) number from our customer service at sales@hessdiamond.com. Returns may be authorized within 30 days of delivery. We will charge 15% for restocking fee after 30 days.

You may need return most new, unused products be shipped in original, unopened packaging in order to receive full refund. All returns must be made to our warehouse freight prepaid. We will also pay the return shipping costs due to issues of quality.